Shipping Information

 

 

DOMESTIC ORDERS

There is an 80 Baht EMS delivery charge on all orders.

Following credit authorization and verification, you will receive your order within 7 business days. (excluding Weekends and Public holidays), with the exception of all rings AND customized orders , which are delivered within 2-3 weeks (excluding Weekends and Public holidays).  

Domestic orders are shipped with Thailand Post. You will be notified the status of your delivery via email once your order has been despatched. Orders can be traced through the tracking number shown on your delivery confirmation email. However, deliveries may take longer for customized items and all ring orders.

If you have not received your order within 7 business days (excluding all rings AND customized items), please contact us at sales@hausofjewelry.com

INTERNATIONAL ORDERS

Depending on your location, international delivery charges vary. Please inform us of your location, and you will be notified of the delivery time and cost. All Haus of Jewelry orders are shipped from Thailand. 

All applicable custom fees, taxes and duties are the sole responsibility of the customer, and will be charged on top of the delivery charges once the parcel has reached  the destination country. Please note that costs are subject to weight and distance.

TAXES AND DUTIES

International orders may be subject to import duties and/or taxes, which are levied once your package reached your country. Your order is shipped on a DDU (Delivery Duty Unpaid) Basic, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties. If you have any questions related to customs charges, please contact your local customs office.

 

IMPORTANT INFORMATION